Our policies

Whitestay is commited to premium quality, dependable hospitality. Our hospitality industry experience, feedback we receive from our guests and mostly what we ourselves would wish to receive as guests make us set up strict rules of the level of hospitality we offer. Still, our guests are always welcome to make their comments to further improve our services

All our featured properties carry a primary insurance against damages in the property as well as a third party insurance. Both above are subject to limitations, conditions and exclusions. Our insurance doesn’t cover cash and securities, collectibles, rare artwork, jewelry, pets or personal liability. We recommend that hosts secure or remove valuables when renting any of our featured properties.

Our team is commited to respond to any requests and questions promptly. Our average response time is usually less than 2 hours and in no case any longer than 24hours.

We firmly commit that all information and pictures available in this site related to our featured properties is, to the best of our knowledge, true and accurate